Giftaway Enterprise offers as much assistance to customers as possible. If on the rarest of occasions your item is faulty on arrival, please send your order number & consignment tracking details and a photo of the damage to info@giftaway.my and we will gladly issue you with a replacement or refund (take your pick) and a very apologetic email with a sad face emoji. Plus, you may need to help to  fill up the Dispute Cancellation Form. Once you email us, we'll review your issue and the product photos. We'll either provide some helpful advice on how to fix the issue, or we'll refund or replace your item. Generally, if an item is faulty, the fault will be evident in the first 1 months of use. After this time, products usually only display issues due to excessive usage due to wear and tear.

Because everything at Giftaway Enterprise. has been carefully crafted and made individually just for you, we unfortunately cannot refund or exchange your personalised goodie for reasons such as change of mind or damage due to regular wear and tear. Monogramming is an art form and this means every personalised item is unique for each customer. So if the monogram is off centre by two millimetres or less, we cannot offer a refund or exchange.

If the goods/products has been used or damaged by the customer, there will not be any refund. Giftaway Enterprise will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 7 working days after the confirmation.

Please return your purchase to the following address:
Giftaway Enterprise
21-2, Jalan Molek 3/20, Taman Molek,
81100, Johor Bahru, Johor, Malaysia

Please contact us at info@giftaway.my or  +6016-7503946 if you have any questions or doubts.